WHY CUSTOMERS KEEP COMING BACK TO GERRY’S

Customers keep coming back to Gerry’s. HIAB, Moffett and Multilift customers in the London area can now find out why.

Gerry Wardle grew up around vehicles. He was a licensed mechanic in Cheshire Crewe, near Manchester, England—a major railway town and home of the Bentley Motors factory. So, in 1967, when he packed his bags and headed to London, Ontario, with big dreams and $100 in his pocket, building a career caring for vehicles in his new country made sense.

Gerry studied and worked to meet Canadian licensing certification requirements, serving customers at International Truck dealerships and Ryder Truck fleet maintenance during the 1960s and 70s.

In 1981, he decided it was time to open his own shop in London: Gerry’s Truck Centre and Fleet Maintenance. Since then, Gerry’s has expanded to a sprawling 20,000 sf service centre and added a second location, managed by two of his sons, Mike and Doug. Gerry sadly passed away from ALS in 2014, but his legacy lives on.

“We see a lot of Moffetts, HIAB boom trucks and Multilift hooklifts come through here,” says Mike Wardle, “and a lot of construction customers. We’re very excited to be certified to service these brands—it’s a feather in our cap!”

Gerry’s has been a trusted name in the London area for decades. Customers keep finding them—and keep coming back. Mike credits that with strong customer relationships, fair, cost-effective pricing and being “BIG” on communication. What does that mean? Communicating with the customer from the initial call to getting them back on the road with “no surprises” at the end. He laughingly tells the story of U.S. customers, as far back as the 90s, coming to Gerry’s as they could not find value in their home states. It makes his point.

Their hours play a role, too. Gerry’s is open 7 a.m. to 1 a.m. Monday to Friday, 7 a.m. to 3 p.m., and Saturdays. It has three fully loaded mobile vans on the road 24/7.

Gerry’s has recently become Atlas Polar’s authorized service dealer in the London area. They have the experience, the certifications, and the trust of their customers. We’re really happy to have them, and so will our HIAB, Moffett and Multilift truck-mounted equipment customers in the London area.